PRODUCT 

We ship items that conform to the examples we display on our website and in our physical locations. Our products are all handmade and may be manufactured from reclaimed products and/or given a weathered look and may contain minimal variations and imperfections, including size and/or color. No credits will be provided on scratches and or color differences. Most of our products will come in multi-colors; only specific items that specify a color will be that color format. Colors will always vary from piece to piece. Special colors/patterns for specific items may be requested but will require a minimum of two weeks. Colors will be replicated but two pieces will never be the same. Products marked as OOS in our Weekly Special section will be discontinued, only the items left in stock will be available. Any item oversize items will only be shipped via container. Oversize items will not be available for pallet orders or any free freight, flat rate or any special rates offered for shipping.     

ORDER POLICY  

Galton Wholesale accepts orders via our websites, e-mail to contact@ galtonwholesale.com or via fax to 956-753-3129. Phone orders are accepted but customer must have the order ready with item numbers and quantities ready. Phone orders must be approved and accepted by the customer for accuracy. Our terms and conditions apply to all orders placed via any of the methods mentioned or placed directly in our warehouses. Our minimum orders for initial and re-orders are $1000 worth of merchandise. Orders will not be processed until upfront is received (view Payment terms). Galton Wholesale could provide an order status prior to upfront however we will not pick merchandise from inventory. Changes to orders are only acceptable before we begin the process of packing/loading an order. Galton Wholesale reserves the right to initiate the process of packing at its own discretion. Orders can be placed directly in our main warehouse but a minimum purchase of $3,000 is required. Appointments are required to place orders directly with us.   

PAYMENTS AND TERMS

We do not offer any terms, all shipments must be paid in full before shipments are released. We require a 50% upfront from total order value to start processing an order. Credit card will be filed until order is shipped. The credit card will be charged for merchandise ready to ship and for shipment costs. We accept Visa, MasterCard and Discover credit cards. Company checks and wire transfers are also accepted, fees for bounced checks is $30 and wire transfers there is a $25 fee. Unfortunately, payments done by check, we will hold the order until check has been cleared by the bank. Orders requested to be fulfilled complete will be billed in full upfront. For any orders placed for future dates 50% upfront is required and balance will be billed the 1st of the month of the requested month date.   

SHIPPING POLICY 

Shipping costs depend on order volume, weight and area shipping to. Shipping cost will be invoiced with the order. Orders may not be canceled if in transit. If any order is refused at the time of delivery, the consignee (customer) is responsible for any re-delivery, storage and/or ship back or any other fees incurred from refusing delivery. A restocking fee of 25% will be charged for refused shipments. Shipping is done by third-party companies; we are not responsible for any delays or damages for orders in-transit. Please let us know in advance if you need an order to arrive before a specific date. Always verify that shipping information is current and/or correct, fees apply for any corrections done to shipments in-transit. We do not ship via FedEx or UPS. All orders are shipped palletized. Our customers can use their own freight companies for shipments however Galton Wholesale will not be liable for any lost shipments or damages. Any special shipping requests must be made at the time of order is made. If you require any of these or any other special requests for delivery, please contact us for more information. The following request might incur fees (which vary depending on the company) by certain freight companies:  

• Liftgate  

• Appointment/Call before delivery

 • Inside delivery 

• Limited access at delivery 

• Residential areas    

DAMAGED POLICY 

If the pallet(s) look like they have been damaged make sure to specify in the delivery receipt and specify visible damage in the pallet. Galton Wholesale is not responsible for damages done during transit; however, we will do a damage claim directly with the freight company and will give any credit that is received by the freight company. All damage claims must be received within 5 days of merchandise delivery, we will automatically decline any claims after that period. Take pictures of the pallet in the way it was received. If the product has welds that are off we will cover up to $50 credit for welding. No credits will be given for scratched product. We will require individual images of the damaged product and description of damage. All credits approved will be applied towards the next order. Pottery is inspected before building any order; Galton Wholesale will cover 50% of pottery cost and split the difference with customer. No credits are applied for freight.

PRIVACY POLICY  

All information collected by us through our website is solely used by us. Only we have access to the information provided by our customers. We will not sell, share or trade customer information. We may share information with third-party providers like freight companies. Credit card information will never be archived unless otherwise noted by the customer in writing.    

PRICES  

We will always try to maintain the best pricing available to our customers however we reserve the right to update our prices at any time without notice. We reserve the right to change any prices that have been mistakenly added to our website and update accordingly to current orders.     

CUSTOM-MADE POLICY  

Custom made pieces have a minimum of six pieces per design. A security deposit is required to start any process for custom made pieces. All sales for custom made pieces are final no exceptions. Samples for custom made pieces can be shipped to our warehouse for more accurate productions. Even if samples are received we do not guarantee that custom made pieces will be perfect. Due to the nature of all products being handmade variations will happen but not limited to size and color. Any item that is not stocked by Galton Wholesale is considered a custom made item.   

 Any special arrangement and/or modifications to our terms of service between Galton Wholesale and a customer must be done in writing. Terms updated: 10/04/2017