UNIQUE . HANDMADE . WHOLESALE
MIN $1000 | PICK UP ORDERS NO MINIMUM
(956) 753-3025 / M-F 8:30 AM - 5:30 PM[email protected]
~ We ship items that conform to the examples displayed on our website and in our physical locations. ~ Our products are handmade and may have a weathered look or minimal variations and imperfections in size and/or color. ~ No credits will be provided for scratches or color differences. ~ Most of our products come in multi-colors; specific items that specify a color will be in that color format. ~ Colors will vary from piece to piece, and two pieces will never be the same. ~ Special colors/patterns are considered custom orders and require a minimum of two weeks for production and transportation. ~ Oversize items will only be shipped via container, and standard pallets are used for shipping. ~ If an over size item is added by accident team will let you know and we can take it off and replaced with something that fits a pallet. ~ Any item that cannot be safely placed on a pallet will be considered an oversize item and shipped via minimum partial truckload.
~ Shipping costs depend on order volume, weight, and shipping area, and will be invoiced with the order. ~ Orders cannot be canceled once in transit. ~ If an order is refused at the time of delivery, the customer is responsible for re-delivery, storage, and/or return fees. ~ A restocking fee of 25% will be charged for refused shipments. ~ We use third-party shipping companies and are not responsible for delays or damages during transit. ~ Notify us in advance if an order needs to arrive before a specific date, expedited services are offered by most freight companies, although they are not economical, they could come in handy for certain circumstances. ~ Customers can use their own freight companies, but we are not liable for lost shipments or damages. ~ Any special shipping requests must be made at the time of order placement. ~ Most common request are: lift gate, call before delivery, inside delivery, limited access or residential ~ Fees may apply for requests made after shipping and will be billed at regular rates, please request before hand to save with our negotiated pricing. ~ Shipping is done by third-party companies, transit days are not guaranteed by freight companies - delivery can take up to 7 extra days. If Guaranteed Service is available, it can be requested for an extra charge.
~ We offer prepaid terms for all orders. ~ Payment can be made online, and a final invoice will be issued prior to shipping, including freight charges and discounts. ~ A 50% deposit is required to start processing the order. ~ We accept credit cards, wire transfers, and checks. ~ Checks require up to 7 days for clearance, and a $25 fee applies to bounced checks. ~ A 50% deposit is also required for future date shipping.
~ We encourage customers to place orders via www.galtonb2b.com for quicker processing. ~ Orders can also be processed via [email protected] or email but we strongly recommend using our website. ~ Our terms and conditions apply to all orders regardless of method the order was placed thru. ~ Recommended order minimum is $1800 worth of product, but lower amounts can be placed. ~ We encourage customers to make an appointment to visit our warehouse and meet us in person. ~ Appointments ensure assistance and allow customers to browse the warehouse before placing online orders. ~ All sales are final.
~ In case of damaged merchandise during transit, provide images, quantities, and item numbers of the damaged items. ~ Only smashed or broken items are considered damaged. ~ If the pallet(s) appear damaged, specify in the delivery receipt and note visible damage. ~ We will initiate a damage claim with the freight company and provide credit based on their reimbursement. ~ All damage claims must be received within 5 days of merchandise delivery. ~ Take pictures of the received pallet as evidence. ~ Approved credits will be given as a store credit for future orders. Galton Wholesale will cover 50% of pottery cost and split the difference with the customer. ~ No credits are applied for freight charges.
~ Information collected through our website is solely used by us and not shared, sold, or traded. ~ We may share information with third-party providers such as freight companies. ~ Credit card information is not archived unless specified in writing by the customer.
~ We strive to maintain competitive pricing but reserve the right to update prices at any time without notice. ~ We reserve the right to correct any mistakenly listed prices on our website
