PRODUCT 

• We ship items that conform to the examples displayed on our website and in our physical locations.
• Our products are handmade and may have a weathered look or minimal variations and imperfections in size and/or color.
• No credits will be provided for scratches or color differences.
• Most of our products come in multi-colors; specific items that specify a color will be in that color format.
• Colors will vary from piece to piece, and two pieces will never be the same.
• Special colors/patterns are considered custom orders and require a minimum of two weeks for production and transportation.
• Oversize items will only be shipped via container, and standard pallets are used for shipping.
• If an over size item is added by accident team will let you know and we can take it off and replaced with something that fits a pallet.
• Any item that cannot be safely placed on a pallet will be considered an oversize item and shipped via minimum partial truckload.

ORDER POLICY  

• We encourage customers to place orders via www.galtonb2b.com for quicker processing.
• Orders can also be processed via contact@galtonwholesale.com or email but we strongly recommend using our website.
• Our terms and conditions apply to all orders regardless of method the order was placed thru.
• Recommended order minimum is $1800 worth of product, but lower amounts can be placed.
• We encourage customers to make an appointment to visit our warehouse and meet us in person.
• Appointments ensure assistance and allow customers to browse the warehouse before placing online orders.

PAYMENTS AND TERMS

• We offer prepaid terms for all orders.
• Payment can be made online, and a final invoice will be issued prior to shipping, including freight charges and discounts.
• A 50% deposit is required to start processing the order.
• We accept credit cards, wire transfers, and checks.
• Checks require up to 7 days for clearance, and a $25 fee applies to bounced checks.
• A 50% deposit is also required for future date shipping.

SHIPPING POLICY 

• Shipping costs depend on order volume, weight, and shipping area, and will be invoiced with the order.
• Orders cannot be canceled once in transit.
• If an order is refused at the time of delivery, the customer is responsible for re-delivery, storage, and/or return fees.
• A restocking fee of 25% will be charged for refused shipments.
• We use third-party shipping companies and are not responsible for delays or damages during transit.
• Notify us in advance if an order needs to arrive before a specific date, expedited services are offered by most freight companies, although they are not economical, they could come in handy for certain circumstances.
• Customers can use their own freight companies, but we are not liable for lost shipments or damages.
• Any special shipping requests must be made at the time of order placement.
• Most common request are: lift gate, call before delivery, inside delivery, limited access or residential
• Fees may apply for requests made after shipping and will be billed at regular rates, please request before hand to save with our negotiated pricing. 

DAMAGED POLICY 

• In case of damaged merchandise during transit, provide images, quantities, and item numbers of the damaged items.
• Only smashed or broken items are considered damaged.
• If the pallet(s) appear damaged, specify in the delivery receipt and note visible damage.
• We will initiate a damage claim with the freight company and provide credit based on their reimbursement.
• All damage claims must be received within 5 days of merchandise delivery.
• Take pictures of the received pallet as evidence.
• Approved credits will be given as a store credit for future orders.
• Galton Wholesale will cover 50% of pottery cost and split the difference with the customer.
• No credits are applied for freight charges.

PRIVACY POLICY  

• Information collected through our website is solely used by us and not shared, sold, or traded.
• We may share information with third-party providers such as freight companies.
• Credit card information is not archived unless specified in writing by the customer.

PRICES  

• We strive to maintain competitive pricing but reserve the right to update prices at any time without notice.
• We reserve the right to correct any mistakenly listed prices on our website

Any special arrangement and/or modifications to our terms of service between Galton Wholesale and a customer must be done in writing. Terms updated: 05/15/2023